Welcome to challengeone1.com. If you have any questions while using our website, the following FAQ may help you find the answer. If you need further assistance, please feel free to contact us.
Account-related questions
How do I create an account? Please click the “Register” button in the upper right corner of the website, fill in the necessary personal information and follow the prompts to complete the registration.
What if I forget my password? Click the “Forgot Password” link on the login page, enter your registered email address, and we will send a link to reset your password.
Order processing
How do I track my order? Once your order is shipped, you will receive an email with a tracking number. You can use this number to check the order status on our order tracking page.
How do I cancel an order? If the order has not been processed, you can request a cancellation on the “My Orders” page. If the order has been shipped, you will be subject to our return policy.
Payment questions
What payment methods are supported? We accept major credit cards (such as Visa, MasterCard), debit cards and PayPal. Please select the payment method that suits you during checkout.
What if the payment fails? Please check that your payment information is correct and make sure there is enough money in your account. If the problem persists, please contact your bank or our customer service.
Shipping & Returns
How long does shipping take? Standard shipping usually takes 5-7 business days, and expedited shipping can be selected at checkout. The exact shipping time will be based on the tracking information after shipment.
How do I return an item? Please submit a return request within 30 days of receiving the item and send the item back in accordance with our return policy. The return address and specific steps will be emailed to you.
Technical Issues
What if the website does not display or function properly? Please try clearing your browser cache or updating to the latest version. If the problem persists, please contact technical support.
Contact Us
How do I contact customer service? You can email us at sharrodjamison@challengeone1.com or use the online chat function on our website. Our customer service team will respond to you as soon as possible.
If you have any other questions or need further assistance, please feel free to contact us. We are committed to providing quality service to ensure that your shopping experience is smooth and enjoyable.