Thank you for shopping at challengeone1.com! To ensure your shopping experience is as pleasant as possible, we offer the following refund terms. Please read carefully to understand our refund policy and process:
Refund Request
You can request a refund within 30 days of receiving the product. Please ensure that the product is unused, in its original packaging, and with all original tags and accessories.
Return Process
Once you submit a refund request, we will provide you with a return address and specific instructions. Please send the product along with the original invoice and return request form to the address we specify.
Return shipping costs are borne by the customer unless the product is defective or due to our error.
Refund Processing
Once we receive and inspect the returned product, your refund will be processed via the original payment method. Refund processing usually takes 5-10 business days, and the specific time may vary depending on the payment method.
The refund amount will include the original price of the product, but will not include the original shipping cost, unless the return is due to a defective product or incorrect shipment.
Circumstances where a refund is not available
Refunds are not available in the following cases:
The product has been used or damaged.
The product is not in the original packaging, or is missing original contents such as accessories, instructions, etc.
Return requests exceeding 30 days.
Special Items
Some special items (such as custom items, promotional items or clearance items) may not be subject to the standard refund policy. The relevant terms will be clearly stated at the time of purchase.
Partial Refunds
If the returned item shows obvious signs of use or damage, the refund amount may be adjusted or may be partially denied.
Order Cancellation
If you cancel your order before it is shipped, you will receive a full refund. Please contact customer service as soon as possible to avoid the cancellation process after the order is shipped.
Refund Status Inquiry
The status of your refund can be checked through our customer service team. If you have any questions, please contact us in time to get the latest status information.
If you have any questions or need assistance with your refund, please contact our customer service team at sharrodjamison@challengeone1.com
We are committed to ensuring that your shopping experience is satisfactory and worry-free.